Bliss Babysitting Terms & Conditions


These Terms of Service govern your access to and use of the Bliss Babysitting Website and services (the “Services”) offer on the site. This is a legal agreement between you and Bliss Babysitting. (“we, “us” or “Bliss Babysitting”)


By checking the checkbox on the reservation page or by using the site, you are agreeing that you have read, understand and agree to be bound by these Terms of Service.


If you do not agree or are unable to be bound by these Terms and Conditions, do not use the site or the services. 


We may modify these Terms and Conditions from time to time. When changes are made, we will make the revised version available of this webpage, and will indicate at the top of this page the date that revisions were last made. Your use of the site or service after such posting will constitute acceptance by you of such changes. 


1.0 Contract 

1.1 The Terms and Conditions herein are a legal binding agreement between you as the client and Bliss Babysitting. 

1.2 Completion of the babysitting reservation form is instant acceptance of the agency Terms and Conditions. 

1.3 The word “BB” and/or “agency” refers to Bliss Babysitting

1.4 The word “Client” refers to the person/family using BB services.

1.5 The word “Babysitter” and/or “Childcare Provider” refers to any person that BB introduces to the client. 

1.6 The Terms and Conditions are the terms of which BB offers the client access to the services and use of the BB website and agency. By reserving with BB the client agrees to abide by these Terms and Conditions. If the client does not agree to abide by these Terms and Conditions, then the client must refrain from using the BB website. 

1.7 Posting False, incomplete, inaccurate, or illegal information is strictly prohibited and may be punishable by law. 

1.8 Unlawful or illegal use will be reported to the proper authorities and may be punishable by law. 


2.0 Client Obligations

2.1 Any correspondence, communication either verbally, written or via email is confidential and the client agrees not to disclose to third parties. 

2.2 All babysitting bookings must be made directly between you (the client) and BB (the agency).

2.3 No bookings are to be made directly with the babysitter/childcare provider. Should this obligation be ignored the babysitter/childcare provider is legally obliged to inform the agency and the relevant fees will be charged to the client.

2.4 The client agrees there is a minimum 3-hour booking fee payable to BB.

2.5 The client agrees to pay BB directly within 24 hours of the end of the booking. 

2.6 The client agrees that BB requires our babysitters to be in an occupationally safe environment.

2.7 Where BB (in its absolute discretion) believes that there is sufficient negative feedback or feedback is of a concerning nature regarding the client, then BB will refrain from referring any babysitters. 

2.8 The client agrees to notify the agency immediately if a babysitter has already been introduced to a client via a third party (agency, another website, advert etc.).


3.0 Fees

3.1 Fees are payable by credit/debit card.

3.2 BB reserves to right to increase/decrease our fees at any time with notice. 

3.3 Each client agrees to pay an hourly fee & booking fee as per the current fee schedule as detailed in the pricing policy. 


4.0 Cancellation Policy

4.1 If cancellation of the babysitter is made within 24 hours of the start time, a minimum of 3 hours and the booking fee will be charged to the client.

4.2 BB cannot be held responsible for cancellations or no-shows of a babysitter. However, BB will refund the booking fee and no hourly fee will be charged. 

4.3 If the babysitter cancels the day of reservation, then BB will use best their effort to find a suitable replacement. 

4.4 BB reserves the right to cancel immediately any babysitting services if a BB babysitter has been mistreated, is working in an unsafe environment or is harmed in any way.

4.5 If cancellation of a special event and/or holiday booking is made within 72 hours of the start time, a minimum of 3 hours and the booking fee will be charged to the client.

4.6 Cancellations and modification may only be made by speaking with Bliss Babysitting directly or with a timed stamped voicemail. Cancellations or modifications by text, by e-mail or with the babysitter will not be honored.


5.0 Refunds & Guarantee

5.1 Although BB endeavors to find a babysitter on request, we cannot always guarantee this will be possible. 

5.2 In the unfortunate circumstance where a babysitter cannot be found on the requested dates/s no fee will be charged. Unless this booking was made within 24 hours, in which case BB will hold the last minute booking fee. 

5.3 A full refund also applies if the booked babysitter cancels or no-shows to the booking and a second babysitter cannot be found. 

5.4 Although BB has high expectations of our babysitters we understand that issues/concerns do arise, please contact BB immediately in this case.


6.0 Liability 

6.1 By using BB (agency) the client expressly authorizes BB to collect and publish information about the client as detailed in these terms and conditions and the client expressly waive any rights, whether in stature or at common law, to bring any legal action against BB as a result of BB’s publication of such information, whether the client considers that information to be fair and accurate or not. 

6.2 BB acts as an agent for the client, not as an employer of the babysitter. Therefore the agency accepts no liability or responsibility, for accident, injury, loss, damage or misconduct sustained by the babysitter, clients or any other persons. By booking a babysitter through BB. the client agrees to release the agency from any and all liability should any mishap occur. 

6.3 BB endeavors to validate the background of our babysitters. We cannot guarantee that all the information is correct. BB conducts thorough checks, conducts interviews, and ensures the babysitters hold or in the process of obtaining current first aid certification. 

6.4 The client is responsible for ensuring that their home contents insurance includes cover for employees and public liability insurance for domestic workers, including childcare. 

6.5 BB website does contain links to third party advertisements and links to third-party sites. Access to any other internet site linked to BB website, is at the clients own risk. BB accepts no responsibility for the accuracy or reliability of any information, opinions, or statements made in any third party advertisements or on any third party sites. 

6.6 Any outside users from other countries can access this website. BB makes no representation, the client expressly waive any rights whether in statute or at common law, to bring any legal action against BB as a result of BB’s publication of content within this website. The clients are responsible for ensuring compliance with all laws where they are located. 


7.0 Confidentiality 

7.1 All communication between both parties (Agency & Clients) shall remain confidential. 

7.1 BB requires the client to provide accurate details of their address, contact details, and full name.

7.2 BB will release account and other personal information only when the above release is appropriate for the function of the website, to comply with the law; enforcement of our terms and conditions; or protect the rights, property, or safety of BB, our users or others. We recommend that you authorize your babysitter to tell a family member or friend where she/he will be, the expected return time and address of the reservation. This is simply a safety measure for the babysitter. 


8.0 Privacy

8.1 BB does not sell or rent the client’s personal information or identification to third parties. 

8.2 BB does employ other companies and individuals to develop, maintain and improve the website. These people have access to personal information stored within this website in relation to performing their work. This information is confidential and they may not use it for other purposes. 

8.3 BB will release information to third parties when we believe this is appropriate to comply with the law, police or fraud investigations, to protect the right of BB, our IP, our users or others. 


9.0 Warranties

9.1 No warranty is given for suitability, honesty, capability, or character of any babysitter.

9.2 We make no warranties or representations as to the quality, accuracy or completeness of the content on the site or the information otherwise prided by any member. 

9.3 While BB uses reasonable endeavors to ensure that the site is available 24 hours a day, BB does not make any representations or warranties that your access will be uninterrupted or error-free. Access to the site may be suspended temporarily without notice in the case of system failure, web hosting errors, maintenance or repair or any reason beyond our control. 


10.0 Disputes

10.1 BB prefers to resolve any disputes via mediation. Please contact us immediately. 


11.0 Copyright and Trademarks

11.1 All content on BB website — texts, graphics, images, HMTL codes and other material (collectively the “Material”) are the property of BB. You may not use these materials except as we give you written permission to do so.


12.0 Special Event Services

12.1 Following the reservation of a special event service, should the number of children requiring our service increase, a revised reservation form must be completed by the client and a new invoice will be submitted by BB. We cannot guarantee that we will be able to accommodate an increase in the number of children. 

12.2 If the number of estimated children goes over the children: caregiver ratio, for the safety of the children, an additional caregiver will be sought and additional costs will be invoiced to the Client. If however an additional caregiver cannot be sourced, the additional children cannot be admitted into the BB special event services and must remain in the sole care of the parents. 

12.3 No reductions in the price of the booking will be made for reduced numbers of children booked to attend the special service after a booking has been made. 

12.4 If the event exceeds the booking time, increased hourly rates will apply and will be invoiced to the client. These rates will be charged at time & a half. 

12.5 BB will not receive children who are suffering from illness or infection. Any child deemed to be ill will remain under the sole responsibility of its parents/s/guardian. 

12.6 A child cannot be accepted into the event unless its parent or guardian is on site at the venue and throughout the duration of the event. 

12.7 BB shall not in any circumstances accept any responsibility for personal belongings of the children, parents, or guardians. 


12.8 Ratios

12.8.1 We work according to the following babysitter child rations when providing special event babysitters.


Newborn - 12 months 1: 2

1 - 2 years 1: 2

2 - 3 years 1 : 3

3 - 5 years 1 : 4

5+ years 2 : 6


These ratios are a combination of legislative standards and our experience of providing quality care. Ratios of babysitters: children can be higher (but not lower) — for example, you may have children attending with some additional, individual needs that require 1:1 care. 


12.9 Refreshments and food shall be provided for the BB babysitters on the day of the event.

12.10 If the reservation occurs over mealtimes a meal for the caregiver(s) shall be provided by the client. 

12.11 If the location of the special event exceeds more than 30 miles from caregivers place of residence, an travel fee will be charged.